Contact

Write to the right address.

Reach a real person on the ColdEngine team. Every address below reaches someone who works on the product, and we aim to reply to every message within one business day.

no queue to pass through first

Productsupport@coldengine.io

The app, mailboxes, deliverability.

Invoicesbilling@coldengine.io

Plans, receipts, money back.

Generalhello@coldengine.io

Access requests, anything else.

Enterprisesales@coldengine.io

50,000+ credits and a contract.

Privacyprivacy@coldengine.io

Exports, deletion, data questions.

What you can count on

Answered by a personno ticket queue in front of it

Reply timewithin one business day

Money back14 days, on any plan

Data requestsprivacy@coldengine.io · within 30 days

Legal entity

Strenor Labs LLC

Wyoming filing ID

2026-001989970

Registered address

30 N Gould St, Suite N, Sheridan WY 82801

Servers

Hetzner · Frankfurt · EU

ColdEngine is a product of Strenor Labs LLC, registered in the State of Wyoming, United States of America.

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